Rx Care Advocate

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Rx Care Advocate

Rx Care Advocate

Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned units/services & patients, with reporting responsibility to the integration manager or coordinator.
Specific Responsibilities:

  1. Presents discharge Rx delivery (DRxD) program to all eligible patients/family members for assigned units/services.
    • Obtains daily census from each assigned unit and reviews patient list for eligibility status with nurse and CM/SS, as applicable.
    • Pre-signs eligible patients to the program by presenting service prior to discharge date.
    • Follows DRxD scripting for presenting the program.
    • Maintains process for tracking patient status and follow up.
  2. For patients accepting DRxD program, ensures patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge.
    • Enrolls patient using the mobile app or paper enrollment forms
    • Transmits information to the pharmacy
    • Flags patients using facility-specific patient flag process (magnet on the door, chart stickers, etc)
    • Monitors patient for discharge orders/Rx
    • Secures Rx(s) and transmits to pharmacy
    • Delivers Rx(s) to patient, verifies identity, completes checkout scripting and completes discharge process, securing patient signatures
    • Removes patient flag and notifies unit nurse of Rx delivery
  3. Completes Daily DRxD processes in a thorough and timely manner.
    • Begins each day completing start of day processes, obtaining smartphone, tablet, bank/cash bag, credit card square/machine
    • Ends each day completing the end of day processes, completing & submitting payment logs, reconciling bank/cash bag, turns in and charges smartphone and tablet
  4. Serving as company & hospital pharmacy representative, exhibits professional demeanor, approach & appearance at all times.
    • Appearance is clean and groomed, wearing facility approved uniform and badge
    • Maintains a positive, can-do attitude
    • Communicates with all patients and personnel in a professional manner at all times
  5. Possess thorough knowledge of the area(s) of responsibility, strong interpersonal skills & dedication to provide exceptional customer service.
    • Able to articulate the scope of DRxD program and effectively answer patient and staff questions
    • Understands pharmacy operations to extent effects DRxD service
    • Effectively resolves any customer concerns in a timely and thorough manner, utilizing available resources
    • Develops strong working relationships with customers/unit personnel
  6. Demonstrates ability to work without direct supervision, utilizing effective time management skills & sound decision-making ability within the realm of the role.
    • Reliable, reporting to work on time and as scheduled, completing work responsibilities as business dictates
    • Schedules time throughout the day to meet the demands of the business and ensure program services are provided as presented
  7. Ensures thoroughness, accuracy & timeliness of information reporting.
    • Thoroughly and accurately completes all required reporting, whether written or electronic, meeting any and all set deadlines
  8. Manages financial resources in a prudent manner, following finance /cash management P&P of the company.
    • Ensures assigned electronic devices (smartphones, tablets, credit card readers, etc) are used in accordance with company policy & procedures and are protected and secure.
    • Maintains possession of cash bag at all times, reconciling all transactions at the beginning and end of each day
    • Never retains credit card numbers, nor commits to writing a credit card number, except as required to enter into a mobile application
  9. Compliant with all applicable regulations, including but not limited to, Protected Health Information (PHI), HIPAA, and State Board of Pharmacy.
    • Maintains patient confidentiality and protects all patient information under all circumstances
    • Ensures all patient information remains in the facility, never taking information home
  10. Effectively collaborates & works in concert with other DRxD associates & pharmacy personnel to ensure successful delivery of the program.
    • Offers to help others when workload allows
    • Uses resources effectively (other DRxD associates and pharmacy operations)
    • Serves as an integral part of the team
  11. Maintains open communication, keeping the manager abreast of any material issues or concerns.•
    • Responds to communication, including phone, VM, email, etc., in a timely manner Keeps manager informed, avoiding surprise issues and/or communication
  12. Complies with all P&P, goals & objections of the organization.
    • Reviews and understands applicable job policies and procedures
    • Has a clear understanding of job expectations
    • Knowledgeable of performance goals and demonstrates a plan to meet/exceed goals
  13. Flexible & able to cover other hospitals, units, patients & responsibilities as needed.
    • Takes initiative to cross-train in other areas
    • Demonstrates ability to work any area at any time as needed

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