Reports to: Pharmacist Manager/Staff Pharmacist
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Expedites prescription processing by performing all duties necessary and allowable, by policy or law
- Consults regularly with the Pharmacists for the purpose of expediting the processing of prescriptions
- Performs all functions or duties under the direct supervision of the Pharmacist on duty
- Gathers patient’s demographic, insurance, allergy and any other information necessary to
fill a new/refill prescription.
- Verifies with patient carefully any information that is not clearly distinguished on any new prescription, including but not limited to patients name, physician’s name, etc.
- Enters patient information into system for the purpose of processing prescription and 3 rd
party claim if necessary.
- Creating a pharmacy label as required for all new/refill prescriptions.
- Selects medications for prescription, counts, places in appropriate container and labels in accordance with all regulatory laws, and places completed prescription in the area for the pharmacist to complete the verification step.
- Receives refill requests from patients and processes through to completion and places in
the area for the pharmacist to complete the verification step.
- Greets customers as they arrive to drop off/pick up prescriptions
- Processes cash register transactions for new and refilled prescriptions12. Ensures necessary communications are provided to the customer, such as special instructions, directions regarding medications, if an item is out of stock and must await delivery, etc…
- Arranges customer consultations with a pharmacist, when requested
- Ensures that pharmacist is notified when prescriptions, which are not refills, are being dispensed to the customer so that the Pharmacist can comply with necessary patient communications
- Procures signatures from customers for all prescriptions received
- Answers incoming calls, directs to a pharmacist, when appropriate, such as new prescriptions, questions about medication, judgmental decision, etc.
- Completes and processes third-party documents
- Files prescription books or new prescriptions
- Files patient profiles
- Fills bins with prescription vials
- Processes incoming orders to determine that items ordered were shipped and that items shipped are the same as items invoiced to the pharmacy
- Processes any Fill-on-Arrival (FOA) prescriptions remaining from the previous day that were unable to be processed due to lack of drug availability
- Actively engages patients and clients with respect to customer service programs offered by the pharmacy
- Actively engages patients and clients with respect to program integrations offered by the pharmacy
- Checks items for appropriate ‘shelf life’ remaining before expiration
- Affixes price stickers to the items ordered and places them on stock shelves or in the refrigerator, when required27. Checks stock to remove outdated items, as often as deemed necessary by the pharmacy manager
- Cleans pharmacy shelves and work areas and maintains entire premises in a satisfactory state of cleanliness
- Maintains knowledge of loss prevention policies and procedures
- Other duties may be assigned (may include associate-related duties depending on available staff) & responsibilities as needed.
Analytical problem solving, technical skills, customer service, interpersonal skills, oral and
written communication, teamwork, business acumen, professionalism, adaptability,
attendance and punctuality, dependability, and initiative.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Certificates, Licenses, Registrations
Registered as a Pharmacy Technician and in good standing with the Alabama State Board of
Education and/or Experience
High school diploma and at least 1 year of experience as pharmacy technician
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions and procedure manuals. Ability to speak effectively to customers or employees of
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers,
common fractions and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several concrete variables in
To perform this job successfully, an individual should have a working knowledge of pharmacy
software, Internet, and word processing systems.
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Work Environment – The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job.